Returns Policy

Because we cannot verify the chain of custody once an order leaves our facility, most orders are final sale. Returns are accepted only for items that arrive damaged, defective, or mislabeled, and must be initiated within 14 days of delivery.

Every return requires a Return Merchandise Authorization (RMA) number. We cannot accept returns sent without prior authorization.

A return may be eligible if all of the following are true:

The order was delivered within the last 14 days.

The product arrived damaged in transit, defective, or was mislabeled (for example, wrong product, wrong dosage quantity, or wrong lot).

The product is in its original, unopened packaging with the tamper seal intact.

You have contacted us and received an RMA number before shipping the product back.

We cannot accept returns on:

Products that have been opened or whose tamper seals are broken.

Products ordered in error by the customer.

Products that have been stored outside recommended conditions.

Products shipped more than 14 days prior to the RMA request.

Products purchased through a distributor or third party.

Contact us through the Contact page within 14 days of delivery. Include your order number, the affected item(s), the reason for the return, and photographs of any damage or labeling issue.

If the return is approved, we will email an RMA number and shipping instructions. Write the RMA number clearly on the outside of the return package. Returns without an RMA number will be refused.

Once we receive and inspect the returned product, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, the refund may take additional time to post.

If your order arrives visibly damaged, photograph the outer box and the product inside before opening further and contact us within 72 hours. For defects discovered after opening, contact us within the 14-day window with lot information and a clear description. We may offer a replacement, a refund, or a credit depending on stock availability and the nature of the issue.

If the return is caused by our error (damaged, defective, or mislabeled on our end), we will cover return shipping and provide a prepaid label. For any return not caused by our error, the customer is responsible for return shipping, and original shipping charges are non-refundable.

We do not perform direct exchanges. If you need a different product, request a refund on the eligible item and place a new order for the replacement.

Questions about a return or refund? Reach us through the Contact page.